Is there an extra cost for custom designs?

Yes, custom designs require a $20 design fee. This covers up to three digital design proofs to ensure you’re in love with your final look before we bring your custom creation to life.

How much notice do you need for custom orders?

We ask for at least 3 business days' notice for custom design requests. This gives our team the time to design, prepare, and send your proof with the care and attention your piece deserves.

What if I need a rush order?

In a time crunch? Contact us! We’ll do our best to accommodate rush requests based on availability. Additional rush fees may apply depending on our production schedule.

Can I see a proof before you start on my order?

Absolutely! Your $20 custom fee includes up to three rounds of digital proofs. We want to make sure your design is perfect before we start production.

Do you offer refunds on custom or personalized orders?

Because each custom item is uniquely made for you, custom and personalized orders are non-refundable. However, we’ll work closely with you throughout the design process to ensure you’re happy with the final product.

Is there a fee to reserve a private party?

Yes, we require a non-refundable $75 booking fee to secure your private event date. This holds your spot on our calendar and allows us to begin prepping your custom materials. For specialty events (like epoxy workshops or larger-scale crafts), a higher deposit may apply.

Do you have a minimum number of guests required?

Nope! There’s no guest minimum required. Whether you're planning a fun afternoon for two or a group event for twenty, we’re happy to host it. We believe crafting is for everyone—no group is too small to create something magical.

What happens if I need to reschedule my party?

Life happens—we get it! If you need to reschedule, please give us at least 2 weeks’ notice. We'll do our best to find a new date based on availability. Rescheduling with less than 2 weeks’ notice may require a new booking fee.

What is your cancellation policy for guest registrations?

All guest registrations are non-refundable, as we custom-cut and prep supplies specifically for your event. If a guest can’t attend, we’ll happily package their project as a Take & Make Kit so they can enjoy it at home.

Do you offer DIY Party Kit options?

Yes! We offer DIY Take & Make Kits for guests who can’t attend in person, as well as for those who prefer a craft-at-home option. Each kit includes everything needed to complete the project and is perfect for parties, gifts, or creative downtime.

Why are orders and registrations non-refundable once placed?

Each project is made just for you, which means materials are prepped specifically and can’t be restocked or reused easily. This ensures we're ready for your event and protects our small business from inventory loss. Once confirmed, all orders and guest registrations are final.

We know life happens! While we do our best to be flexible, due to the custom nature of our workshops, the following policy helps us manage prep time, materials, and fairness for all guests:

🖌 What happens if I miss a workshop I signed up for?

All workshop registrations are non-refundable, as we begin preparing your personalized project as soon as you register. Materials are cut and packaged specifically for you, and time is set aside just for your seat at the event.

📦 Can I reschedule or transfer my project?

If you can’t attend your scheduled workshop:

• 
  Take & Make Kit with instructions, so you can complete it at home.
  
• 
  future public workshop and craft with us then (based on availability).
  

🚨 What if it’s an emergency?

We understand that emergencies come up! If you notify us at least 24 hours in advance, we’ll do our best to work with you on a solution.

However, no-shows or same-day cancellations cannot be refunded or transferred, as the materials are already prepared.

🎨 Why is this policy in place?

Each project is custom-prepped and made to order, which means we can’t restock or reuse kits that go unclaimed. This policy helps us keep things running smoothly for all guests and protects the time and materials invested in your event.

At Jazzi’s Creations, each item is handmade with care, and many are custom-designed just for you. Because of the personalized and made-to-order nature of our products, we want to be upfront about what we can and can’t do when it comes to returns and exchanges.

🎨 Do you accept returns or exchanges?

All custom and personalized orders are final sale and cannot be returned or exchanged. These items are created just for you, and we begin preparing your order shortly after it’s placed.

For ready-to-ship, non-custom items, we’re happy to offer exchanges or store credit within 7 days of purchase, as long as the item is unused, in its original condition, and returned at the customer’s expense.

📦 What if my item arrives damaged or incorrect?

We take great care when packaging, but if your order arrives damaged or with an error on our part, please reach out to us within 7 days of delivery. We’ll do our best to make it right—whether that means sending a replacement part or finding another solution.

❌ Do you offer refunds for workshops or events?

All workshop registrations are non-refundable, as materials are prepped specifically for your project. If you're unable to attend, please refer to our Missed Workshop Policy for alternative options such as Take & Make kits or rescheduling at a future public event.

🤝 Why do you have this policy?

As a small business, we thoughtfully create every item with your order in mind. Every piece takes time, materials, and care. This policy allows us to continue offering high-quality, customized experiences while protecting the resources we’ve invested in your project.

We know how exciting it is to receive your handcrafted goodies, so here’s everything you need to know about how we handle processing, shipping, and local pickup.

📦 Processing & Turnaround Times

All orders are processed within 5–7 business days. During peak seasons, sales, or special events, this time may be slightly extended. We always aim to craft and prep your order with the love and attention it deserves.

🚚 Shipping Details

• USPS Priority Mail or UPS, depending on the size and weight of your order.
• Expedited shipping may be available upon request. Please contact us before placing your order for rates and availability.
• Once your package is with the carrier, we are not responsible for shipping delays, lost packages, or delivery errors, but we will help you file a claim and assist however we can.
  

📍 Local Pickup

• Local pickup is available at our Jazzi’s Creations studio (Orange Park, FL area).
• You’ll receive an email with pickup instructions once your order is ready.
• Please pick up your order within 7 days of notification. Due to limited storage space, orders not picked up in that time frame may be donated, restocked, or subject to a storage fee.
  

💔 If Your Order Arrives Damaged or Incorrect

We pack each order with care, but if something arrives damaged or incorrect, please notify us within 7 days of delivery with a clear photo of the issue. We’ll do our best to correct the problem promptly and make it right.

💡 Why We Have This Policy

Every order is created with care just for you! These policies help us manage production, maintain quality, and serve all of our customers efficiently.